Sim lock code

[Sailamike]

I put my public mobile sim in different phone to see if I’d like it. I Didn’t   But when I put my sim back in my public Mobile phone it says sim locked 

[hTideGnow]

"Support is all online" is not for everyone.  Many still prefer the old style of call on the phone, wait for 2 hours and listen to country music and then they can have a "target" to "express their frustration" (aka yell)  🙂

[Anonymous]

 @Sailamike : I think you might find the same problem elsewhere. Did you use the direct private message option given above? Did you click on the envelope icon next to your hydrant avatar? Did you click on the subject line of any item from CS_Agent? Did you click on the Expand thing under the message in the preview area?

[hTideGnow]

HI @Sailamike   Thanks for the update.  We tried our best to help  😞

So, you are not porting your old number over?

[Sailamike · Accepted solution]

Can’t open ticket don’t know user name or password. Never had one. But I’m over this now. No more time to waste. So off to the mall and will get a new phone plan with someone else who has humans to ask questions too. 

[darlicious]

@Anonymous 

Thank you! My phone has been like that for a year and since the battery is starting to wan it powers off a lot if I dont remember to charge it. Now if I can only find the other member complaining of this issue?!!

@Sailamike 

If the default 1234 worked for you Then you can use the same one to unlock and turn off this setting. Just follow @Anonymous  instructions.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Anonymous]

 @darlicious : Your post made it sound like in this thread.

Ok. On my A31 running A11 - Settings/Biometrics & security/Other security settings - mine is not set so it says Set up SIM card lock. You'll need that PIN to turn it off.

[darlicious]

@Anonymous 

In the last week? Somewhere in your settings you could turn it off. I would have tagged it if we could anymore (so stupid?!!) as I would like to turn it off my phone.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Anonymous]

 @darlicious : Love the ground-perspective pic. But when did I say this?

[darlicious]

@Sailamike 

It sounds like @esjliv  correctly identified the screen you are seeing and the default code needed to unlock it being 1234. If the is is the screen you are seeing then that is your solution. As you can see I did exactly as you did and I get this screen whenever the phone reboots. @Anonymous  has mentioned where in your settings you can turn it off to prevent this screen from reappearing.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[hTideGnow]

HI @Sailamike , just send a message to CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But can you confirm one thing, if you put your PM SIM in another phone, it didn't ask you for the SIM PIN unlock code?

[esjliv]

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@Sailamike wrote:

Tried opening a ticket but don’t know my username or email associated with this account. I think this is to much trouble gonna have to go back to freedom. At least you can talk to humans 

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@Sailamike  - I believe you need to enter your Community credentials (username and password) when submitting the ticket.

We are humans that can point you in the right direction to get this fixed. 🙂

[Sailamike]

Can’t open ticket. Don’t have user idea or password. My phone was working I took sim out put in another phone when I put it back in my own same phone as always it now says sim locked.  

[Anonymous]

@Sailamike 

Verify your identity (publicmobile.ca)

[hTideGnow]

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@Sailamike wrote:

Tried opening a ticket but don’t know my username or email associated with this account. I think this is to much trouble gonna have to go back to freedom. At least you can talk to humans 

---

@Sailamike   an easier way to open ticket then, just direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

no need to enter Self-serve account info

[Sailamike]

Tried opening a ticket but don’t know my username or email associated with this account. I think this is to much trouble gonna have to go back to freedom. At least you can talk to humans 

[hTideGnow]

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@Sailamike wrote:

“SIM card is locked emergency calls only “

And a key pad to enter code 

---

Yes, this is something PM can assist.   Open a ticket with PM Support

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type:  Unlock a phone
2. Click "Sim card PUK"
3. Click "Contact Us"
4. Click "Click her to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sailamike]

“SIM card is locked emergency calls only “

And a key pad to enter code 

[hTideGnow]

HI @Sailamike  

you have another post about this

Wht was the exact error message?

let's go back to a single post for easy management.

[0PX9O4]

@Sailamike 

You opened a duplicate thread just now with the same issue.

Please send a private message to CS_Agent with your account details to ask for your PUK (PIN unlock code).

[esjliv]

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@Sailamike wrote:

my SIM card is locked I need unlock code

---

@Sailamike  try 1234. If you tried too many times you may have locked it. In this case you will need to submit a ticket to customer support (CSA) to help.

OR, is your phone locked to its previous provider?

Can you try the SIM into another unlocked phone to see if you have services?

If locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

If it is a Samsung, you may be able to get it unlocked through them.

[Anonymous]

@Sailamike 

if in your screen ask you about PUK, try to

• send a private message to Customer Support Agent by Click Here link,

if PIN code then try to call your brand manufacturer.

[hTideGnow]

Hi @Sailamike   If it is SIM card unlock code, open a ticket with PM Support

click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type:  Unlock a phone
2. Click "Sim card PUK"
3. Click "Contact Us"
4. Click "Click her to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[0PX9O4]

@Sailamike 

Please send a private message to CS_Agent with your account details to ask for your PUK (PIN unlock code).

[Sailamike]

my SIM card is locked I need unlock code