Sim card

[Akhtar_702]

Paid for Sim but didn't get it 

[HALIMACS]

Also, @Akhtar_702 ... if you need one sooner, try a corporate TELUS, Koodo, or Mobile Klinik location.

Call ahead to see if they have them in stock before arriving.

[HALIMACS · Accepted solution]

It can take up to 3 weeks, @Akhtar_702 

If it's been longer, ask customer support when it was shipped.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.