@SantiagoG wrote:
My sim number is invalid
@SantiagoG - so you got your service one month ago, and I presume it was working until it went into suspended status 30 days after activation?
What happens when you call 611, does it say suspended?
If you have not registered for a My Account, register for one here: https://selfserve.publicmobile.ca/self-registration/
Then you can pay online with a credit card or voucher. You can also add vouchers by calling 611 from your device.
See payment options here: https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options
If you are still having difficulting logging into My Account, try the Forgot your password option (if you cannot remember, if the account was created previously).
If still issues, ask Customer support agents (CSA) to assist you with getting logged in to you account so you can manage things.
Methods to contact CSA here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent
