Sim card turning on and off

[Emma163]

Ever since I switched over and cancelled my old plan, the sim card keeps switching on and off constantly. (E.g It shows full bars then no bars constantly). Meaning I have no access to data, calling, or messaging. I have changed my APN, reset all my networks, followed every page. How do I reset my sim or do anything to fix this and have a working sim??

[Korth_]

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@Emma163 wrote:

Any other suggestions?

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Methodical troubleshooting.

Observe others using their phones around you. If their Telus/Koodo/Public/Bell/Virgin/Lucky service seems to work fine while yours doesn't then the problem is not the local network.

Try shaking your phone. See if it's some kind of internal hardware problem - faults like a loose antennae or intermittent electrical contact or bad solder point don't have to actually make a loose or rattling noise.

Check your battery when your signal fails. It could be dying - the electrochemistry could be degraded - even when it reports full charge to the software.

[Handy1]

@Emma163  You can ask support to refresh your account and see if that helps 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Emma163]

It is an esim, and just before switching plans my phone sim was working fine. I don't think it's a device issue and it's also an esim so not sure. Any other suggestions?

[computergeek541]

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@Emma163 wrote:

Ever since I switched over and cancelled my old plan, the sim card keeps switching on and off constantly. (E.g It shows full bars then no bars constantly). Meaning I have no access to data, calling, or messaging. I have changed my APN, reset all my networks, followed every page. How do I reset my sim or do anything to fix this and have a working sim??

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This isn't a phone setting issue.  Specifically, APN settings are unrelated to the base conection to the cellular network. 

[Handy1]

@Emma163  Is it a physical SIM card ? If so can you try it in another phone to test ? And possibly if you can try another known to work SIM card from a from family or friend and try it in your phone ? This will help determine if it’s a SIM card / account issue or a device issue