Sim card not working.

[trexie]

Hi I need help .because my sim card is not working.it say's not sending messages with public mobile network.and it's not connecting to public mobile.thanks

[esjliv]

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@trexie wrote:

It's my old sim and I'm using lg velvet

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@trexie 

What do you mean 'old sim'? You cannot reuse a SIM that was used on an account/phone number that has been suspended for over 90 days.

Is the lg velvet a new phone to you? You Sure it is unlocked?

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Do services work in another phone?

[Anonymous]

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@trexie wrote:

Hi thanks for the time!.yah I'm a public mobile customer.i already tried removing the sim and restart my phone.even my network setting I restarted but still not sending and receiving messages and calls

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@trexie 

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[trexie]

It's my old sim and I'm using lg velvet

[trexie]

Hi thanks for the time!.yah I'm a public mobile customer.i already tried removing the sim and restart my phone.even my network setting I restarted but still not sending and receiving messages and calls

[JK8]

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@trexie wrote:

Hi I need help .because my sim card is not working.it say's not sending messages with public mobile network.and it's not connecting to public mobile.thanks

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Are you a new customer? Is your phone unlocked? Have you reinserted the SIM card and rebooted? Can you try the sim in another unlocked phone.

[Anonymous]

@trexie 

are you get a new number or port old number, what your device model....