@AnnualCalendar Sorry to hear about your poor experience at the Walmart location. I believe in order to be able to "file a complaint" you would need the reps name, manager name, and store location/store #, and then message the MODS with that info. Depending on how bad the service was and what they did or didn't do, then PM may or may not get in touch with that location. With that said, you have to keep in mind these reps have I believe no incentive to activate this service for you. PM is a "DIY" provider, generally customers should just be going to the store to buy the SIM CARD and that's it. I would never recommend allowing the rep to set it up because it's literally 3 or 4 screens and simple to go through.
Walmart reps I'm sure skip a lot of steps and just want to get the activation over with because they have zero incentive, and that's why they don't bother explaining anything, in essence they expect PM potential customers to already know what they want and how it works because they would have done the research already. I don't completely blame the reps for acting the way they do since PM does not provide them with any incentives, and to be honest I prefer PM not to provide any incentive because I don't want the prices going up. PM is not for everyone, unfortunately if you're a customer with PM you have to learn to do things on your own and figure things out, and if needed get support from this Community Forum or MODS.
