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[randygeedavey]

I need to sign in to my account and cannot 

it allows my to ‘successfully’ change my password and I still can’t sign in

[reyexperiments]

Thank you. I've been having this issue as well, and I think I've scoured the forums and this is the first time I'm seeing that link. It's the only hope I've felt today about this issue. My phone is disconnected until I can get this figured out and I'm feeling so frustrated. So thanks for the link. It's helping to feel like there's somewhere to get help. And I wouldn't have known that without logging in there's an envelope to check. Thanks for the tips. 

[softech]

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@randygeedavey wrote:

When I hit your link above, I go to ‘chatbot’. And it gives me two choices. 
I must be stupid - I see nowhere to type ‘forgot login info’

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With method 1, you have to start typing "forgot login"

Just use method 2, 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[softech]

@randygeedavey   Incognito mode or InPrivate mode

https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop

[randygeedavey]

When I hit your link above, I go to ‘chatbot’. And it gives me two choices. 
I must be stupid - I see nowhere to type ‘forgot login info’

[randygeedavey]

‘Incognito’?

[randygeedavey]

There is no ‘customer service’ at all

no number to call; no person to talk to

kist this ‘community’ with the hopes that your problem can be answered by another customer?  

[softech · Accepted solution]

@randygeedavey 

do you change the password again.  Wait 10 mins and try again on Incognito mode or on a completely different browser (Edge/Firefox/Chrome)

if still fails, then open ticket with PM Support and have them sort out

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[BKNS27]

@randygeedavey 

Try clearing your cache, cookie and go incognito then try login.