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[Melissa7282]

Hi, I'm having trouble signing into my public mobile account I don't remember the email i used nor password. 

[esjliv]

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@Melissa7282 wrote:

Hi, I'm having trouble signing into my public mobile account I don't remember the email i used nor password. 

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@Melissa7282  - are you currently in a nonpay/suspended status?

Note that after 90 days in suspend, your account will be deactivated permanently and you will have no access to My Account.

Or, have you not registered for a My Account yet?

If not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

[Zyl]

@Melissa7282    You can contact the customer support of Public Mobile for them to rectify this situation for you.  The best way to reach them is to send them a private message by clicking on the icon that looks like an envelope that says "Messages" when you hover your mouse over it.  And then click on an icon that looks like a pen inside a box to compose the private message and write "CS_Agent" in the "Send to" field and the issue as well as the details of your issue in the "Message subject" and "Message box" text boxes respectively.  This is the only way to reach them and you should receive an answer from them shortly.

[BKNS27]

@Melissa7282 

Only a CS_Agent can help you with your login email and password but you should have got a Welcome to PM in the email you activated your SIM.

[NDesai]

@Melissa7282 Check all your email accounts and search for Public Mobile Welcome email. If you find it, that's the email you used during activation. Another way is to try entering all your email addresses on the forgot password tool and see which one takes you to the next step of resetting your password. 

If all fails, you will need to contact PM CS_Agent. 

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[softech · Accepted solution]

@Melissa7282 

You can try the Forgot Password link (https://selfserve.publicmobile.ca/forgot-password/) and put in any possible email address you might have used.  But after a correct email address, you still need to answer the security question

If you really unable to reset password this way, open a ticket with PM support and they can reset it for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Login Information ", click "Contact Us",   click "Click here to submit a ticket".

Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there