Setup new account with email that got locked out permenantly.

[rizacks]

Long Story short,  I created a 2nd email to open an account (not the one I'm currently writing from)

Before I could activate the sim,  that email account was locked out (some Gmail policy about multiple accounts)

So I've paid for the first month of subscription, but cannot activate the account now due to being locked out.

Is there some way to cancel that account and refund the payment?   

[BKNS27]

@rizacks 

Strange, I have multiple Gmail accounts and Outlook accounts.

You can login to your account and have the 2FA code texted to you and go to the Profile Section and change to new email.

[hTideGnow]

HI @rizacks 

were you using the PM app to subscribe?  Uninstall it first, then reinstall and try again.  I might even try a different email address (yes another one from the 2nd one you used) and try PM app on another device

[fixin]

@rizacks - You can more than not contact CS_Agent for changing the email address if you still want to try PM. They can also help with cancelling your account.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages