Community

tcrossland3 · ‎03-06-2023

I can not make calls and my bill is paid.

when I try to use my phone it says I have no service .

Dunkman · ‎03-06-2023

Did your plan recently renew?

If not, try turning your phone off, then on (power cycle phone). You can try multiple times. It hopefully will get your service going. Let us know if that works.

Public mobile is working on a resolution.

esjliv · ‎03-06-2023

@tcrossland3

Turn off VoLTE if you have a VoLTE enabled phone. If that does not work, connect with contact customer service agent for assistance by methods above.

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

hTideGnow · ‎03-06-2023

HI @tcrossland3

the voice problem is affecting some customers right now.

Please come often to the community here for update

and make sure you submit ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

DDM69 · ‎03-06-2023

This is a huge issue right now. It affects many customers. You need to submit a ticket with a CS rep to try to get this resolved.

softech · ‎03-06-2023

@tcrossland3

you still have text and data service?

there was problem with voice calling and receiving for some customers last copule days ago. The issue supposed to have been fixed, but it is possible that it came back for some users.

Please try Refresh All networks and see if it helps

if not, open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there