Service

[Onsori]

My old number hasn’t been transferred and I don’t receive calls when I insert the new public mobile SIM card

[Onsori]

Thank you so much for your reply. Where’s the phone number to call them?

[softech]

@Onsori 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed