Service not working

[God1414]

I can’t make or receive phone calls or text msg nothing is working 

[BKNS27]

@God1414 

I know there was an outage yesterday back east but check if there is one in your area:

https://istheservicedowncanada.com/status/telus/map 

[TheSterlinger]

Are you using eSIM or a physical SIM card? If you are using a Physical SIM then try taking it out restarting the phone putting it back in and try. 
If still it’s not working you can submit a ticket to a Public Mobile CS agent with the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @God1414 

you are new activation ? service ever work before?

try to reboot the phone, try to take sim out and put it back and test

and login using Incognito/Private/Secret mode on your browser to My Account and check if account is active