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Service down

Kanthan1
Great Neighbour / Super Voisin

Why can’t I make calls to my work? And my family? What’s wrong? 

1 ACCEPTED SOLUTION

Accepted Solutions

nigelmootilal
Good Citizen / Bon Citoyen

Hey Friend 😛 try giving them a call

View solution in original post

49 REPLIES 49

Triguy
Mayor / Maire

Check your account status ?  Is your account active ?  Can you send texts or use data ?  Which plan do you have ?  If you have limited minutes and no amount is shown then you have used them up and can buy an $5 add-on for 500 minutes.  Also try rebooting your phone.

hTideGnow
Mayor / Maire

@Kanthan1  First, do you see any signal on your phone?  Did it show Public Mobile on top.

 

Also, please logon to Self-Serve to confirm if your account is Active.  If your monthly cycle is last couple days, maybe Autopay didn't go through?    

BlueB
Deputy Mayor / Adjoint au Maire

@Kanthan1 - As many have alluded to, there can be several reasons why things do or don't work.  If you can provide us with more information, we will have better ideas why you can't make calls.  Tell us a story!  Explain what happened recently, what you've tried, what has changed, etc.

 

For example, if your account isn't active, you've run out of minutes, you don't have signal, you're in the middle of porting your number, etc... these could all be reasons why it isn't working properly for you right now.  More details will help us help you!  🙂

will13am
Oracle
Oracle

@Kanthan1 , by chance are your calls to Rogers and affiliate customers?  Rogers wireless has a major outage at the moment.  

BlueB
Deputy Mayor / Adjoint au Maire
@will13am  wrote:

what chance are your calls to Rogers and affiliate customers?  Rogers wireless has a major outage at the moment.  


Where do I go to complain about this?  Can I talk to a PM mod to fix my Rogers problems? 😂 (...in case anybody doesn't get the sarcasm behind this - I'm joking!)

 

Thanks for sharing this, @will13am, I actually didn't know about their outage and helps answer some other concerns I have.  🙂

Iamjack19
Good Citizen / Bon Citoyen

Has the same problem here starting this morning. No service. 

SabrinaGalactic
Good Citizen / Bon Citoyen

I also have no service, unable to make any calls ! 

Iamjack19
Good Citizen / Bon Citoyen

I guess the whole network is down. 

SabrinaGalactic
Good Citizen / Bon Citoyen

Ok so I have an app where I can make free calls, which I used to test out that suggestion it might just be Rogers that is down, but I was able to get through to the ppl I was calling that way so that’s not it. 

Also I see the public mobile is still displayed at the top, it’s just that none of my calls are going through, it just keeps saying call failed repeatedly 

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