Hi there,
I am writing to bring to your attention a concerning experience I've had with my Public Mobile account.
On both November 25th and November 27th, I received emails from Public Mobile, both containing the same content, alerting me to restore my service by making a payment. The emails emphasized that failure to make the payment within 5 days would lead to permanent account deactivation. Based on the initial email, I assumed that the deadline was November 30th.
However, on November 30th, when I attempted to log in to activate my service, my account and the associated plan were inaccessible. It appears that Public Mobile deactivated my account before the date mentioned in their emails.
My primary concern is the discrepancy in the deactivation timeline communicated in the emails. Specifically, the November 27th email, sent two days after the initial notice on November 25th, should have indicated a shorter timeframe for deactivation (e.g., 3 days) instead of maintaining the same 5-day window. Additionally, despite accessing my account within the 5-day timeframe, I encountered issues activating my service.
I kindly request your assistance in resolving this matter promptly, and I believe addressing this issue will contribute to a fair resolution.
