Sending pictures and downloading group messages

[Tuna99]

Hi,

Two days ago my phone stopped being able to send pictures in messages, and downloading messages from group mails. Whatsapp, Signal, and Telegram are NOT affected, just the simple messaging / texting

I've changed the APN as directed. I've created a new profile with the new instructions, since the default Public Mobile is grey-out. My spouse is also with public mobile, and his phone works just fine.

Please advise

[Tuna99]

Did that, thanks

[hTideGnow]

hi @Tuna99 

@Yggy  also has problem with G6 Play.  Maybe you two can both submit ticket with CS and come back and let us know how it got resolved

https://productioncommunity.publicmobile.ca/t5/Get-Support/MMS-cannot-send-MMS-receive-works-SMS-sen...

[hTideGnow]

HI @Tuna99 

Moto G6 Play should be new enough.  If you are certain you have the correct APN, have PM agent to check again 

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437       

[Tuna99]

Moto g6 play

Those are the settings which I'm using

[hTideGnow]

HI @Tuna99 what phone are you using?

Telus (PM) has retired some legacy servers and old phones from 2017 before will be affected

and check if you have these APN settings 

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms