Says I need US Roaming

[Haymakerboy81]

When I try to make a local call it says I don't have US Roaming on my plan. I'm not in the US I'm in Canada and I've made these calls many times prior to yesterday.

Yesterday it also said I had no plan. My plan isn't up until March 4th.

Umidigi Bison X10, Ontario Canada

[computergeek541]

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@Haymakerboy81 wrote:

When I try to make a local call it says I don't have US Roaming on my plan. I'm not in the US I'm in Canada and I've made these calls many times prior to yesterday.

Yesterday it also said I had no plan. My plan isn't up until March 4th.

Umidigi Bison X10, Ontario Canada

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Based on your lcoation of Kawartha Lakes, there isn't any setting that you could change by mistake to cause this.  This isn't a phone settings issue. it is a Public Mobile account issue.  I've experienced it myself and it's something that technical support is able to fix.

[computergeek541]

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@Grinch wrote:

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@softech wrote:

@Haymakerboy81 

try to put a 1 in front of the 10 digits number.  

if you have been valling using the 1 I'm front, try dropping it and just using the 10 digits only

Amd for network connection on your phone, instead of using automatic, please change to Manual selection and choose Public Mobile 

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Exactly….. @Haymakerboy81  you might be picking up a USA cell tower. 

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Someone in Kawartha Lakes couldn't possibly be picking up a US tower.

[Grinch]

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@softech wrote:

@Haymakerboy81 

try to put a 1 in front of the 10 digits number.  

if you have been valling using the 1 I'm front, try dropping it and just using the 10 digits only

Amd for network connection on your phone, instead of using automatic, please change to Manual selection and choose Public Mobile 

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Exactly….. @Haymakerboy81  you might be picking up a USA cell tower. 

[softech]

@Haymakerboy81 

try to put a 1 in front of the 10 digits number.  

if you have been valling using the 1 I'm front, try dropping it and just using the 10 digits only

Amd for network connection on your phone, instead of using automatic, please change to Manual selection and choose Public Mobile 

[hairbag1]

@Haymakerboy81 

use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

the little envelop icon on top right side of the page will be highlighted when they respond to you.

[Haymakerboy81]

Did both. No change.

[hairbag1]

@Haymakerboy81 

try going in to your phone settings to make sure Public Mobile is the preferred network.

Try restarting the phone.

[Haymakerboy81]

Note: I'm in Kawarthas Lakes calling a local number.