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Saying I used 75% of my data.

jimbrosburrito
Good Citizen / Bon Citoyen

I just renewed my plan, and I got a text saying I used 75% of my data. 

6 REPLIES 6

JK8
Mayor / Maire

@jimbrosburrito wrote:

I just renewed my plan, and I got a text saying I used 75% of my data. 


It could be an erroneous message. Log into self service and look at My Data & Add-Ons and have a look at your data. Remember, renewal is in Eastern Time so if you are out west, renewal is happening right now.

@jimbrosburrito 

It is possible that the counter did not reset properly. In that case you would need to open a ticket to talk to the moderators.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

HALIMACS
Mayor / Maire

@jimbrosburrito 

 

That's probably an erroneous message.   Those data text notifications can be hit or miss - especially when added data is applied mid-cycle.

 

I would recommend using your phone's data tracker to measure your data use. 

 

In order to be able to rely upon it, you should select the option to 'reset counter', which you should do the morning after your account renews.  

 

This way, you can view the data usage on your device.   It should provide the same measurement as what's showing on your self-serve landing page.

jimbrosburrito
Good Citizen / Bon Citoyen
 

@jimbrosburrito   this is an open forum and you dont want to post these information here.  Please click on the 3 dots and update the post to remove the phone number and SIM number

 

to request for a SIM SWAP, open a ticket with mod using this direct link

 

https://urlshortner.tiia.ai/-H7DB-

stevenanto
Model Citizen / Citoyen Modèle

@jimbrosburrito Best place to check the most accurate usage would be in your account. It may be behind by a few hours but it will give you the best idea of what you have already used.