2 weeks ago
I just switched to Public Mobile from Virgin and seems everything works expect my SMS (sending/receiving). Can you please help. I have reset phone, sim card in/out and still not working. Thanks!
2 weeks ago
yes data and voice calls work. I guess I will wait for a few hours then send them a direct message if haven't heard from them. thank you for your responses!
2 weeks ago
hi @Francesc
but data and voice calls work, right?
yes, PM has some problem with text on those new account. They can fix it but I think they need to get to your ticket. Check Community inbox for their reply or message them again if waited too long
2 weeks ago
I just send it an hour ago. but i transferred my number since last Friday, and SMS still not working.
2 weeks ago
hi @Francesc
how long you waited? They usually reply within 2 to 4 hours. Maybe message them again if you already wait over 4 hours
submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 weeks ago
I have exactly the same problem, still waiting for them to contact me, i already submitted a ticket.
2 weeks ago
Hey Kat,
I just had the same issue. I asked them to issue me a new e-sim and when I was installing it I made sure to connect all my settings to this new sim when it was prompting me to to pick which sim would be connected to my contacts and my iMessage.
2 weeks ago
HI @kat9876
was it just sms issue? can you get inbound calls?
if SMS, probably a problem with activation. Please ask PM agent to refresh your account.
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437