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SIm Card Activation Failed

asubhan
Great Neighbour / Super Voisin

Hi, 

i was registering my new SIM last night and the process was timed out as soon as i selected my number. 

The new sim card activation page will not let me restart the process again. The error message that i get is "Invalid SIM number" 

 

Appreciate the help in advance. 

 

regards, 

A Subhan 

1 ACCEPTED SOLUTION

Accepted Solutions

Saray_O
Deputy Mayor / Adjoint au Maire

Hi @asubhan

 

Could you send me your Public Mobile SIM card number through a private message? I will assist you with this 🙂

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

View solution in original post

12 REPLIES 12

daredogg
Mayor / Maire

Hey @asubhan you've come to the right place to get some help. One of the Community moderators will assist you when they're available. Shouldn't be too long.

Chaos_Scorpio
Deputy Mayor / Adjoint au Maire

Did you try restarting the process on a different browser? if so, a mod will have to look into it @Mary_M

Hello @asubhan

 

Welcome to Public Mobile, 

 

I'm sorry to hear about the activation issue, did you try entering the exact same SIM card number as printed on the SIM card itself? remember, that the SIM card must be in an unused state. 

 

Please let me know and I will further assist. 

 

Thanks, 

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

@Chaos_Scorpio Since they got the Invalid SIM number error, I'm thinking the registration process is "stuck." Their SIM number has been assigned to the account number, that's why it can't be added again to another account.

asubhan
Great Neighbour / Super Voisin

@Shazia_K I did enter the correct SIM number. It keeps saying invalid SIM. 

Also i refered someone and they receved a text message saying the activation is complete. However neither my account was set up on Public Mobile nor does the network work on my phone

asubhan
Great Neighbour / Super Voisin

can anyone else from Public Mobile assist with this request please. 

Much Appreciated

Saray_O
Deputy Mayor / Adjoint au Maire

Hi @asubhan

 

Could you send me your Public Mobile SIM card number through a private message? I will assist you with this 🙂

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

View solution in original post

PubMob2018
Great Neighbour / Super Voisin

I'm having the same issue with my Dad's phone # ported from Telus. The activation didn't go smoothly, to say the least. Now, he's stuck with an invalid SIM and cannot log in to his PM account. Try calling 1-855-478-2542 and enter the number in question to see if you can access the account balance, add-ons, etc. I also received the $1 credit for the referral indicating that my Dad had signed up (sort of). I've already tried contacting @CS_Agent with no luck so far after almost 2 days. Good luck! I hope we both hear from them soon.

Madder88
Great Neighbour / Super Voisin

I am new to public mobile as well. I received my SIM card and went to

activate it and it has said the same thing. That the request has failed. I have tried doing the process over again and it says that the SIM card has been used in another session. Can anyone please help me?? I don’t know what to do thanks 

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