2 weeks ago
Does PM have SIM swap protection feature? I used to use it with other providers, but don't know if PM has it.
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a week ago
No point contacting customer service agent. There is no password protection with PM.
Here is some additional information:
https://www.publicmobile.ca/en/ab/get-help/articles/sim-swap-fraud
a week ago
Actually, I tried to do it, but you need to choose a type of ticket you want to submit, and there is no type like other, and all available topics require the information, like new SIM number, if I choose SIM change option. I will try to submit under non related topics though.
a week ago
I don't know but you could send a ticket to pm and see if it's possible to put a password on the account for any changes to the account. It doesn't hurt to ask.
2 weeks ago
Thank you for your response. Do you mean two steps identification with text messages? I read that it doesn't necessarily protect from SIM swap.
2 weeks ago
hi @GalaD sorry, no such option with PM. But porting always requires a text authorization and that is the way to avoid sim fraud here