SIM not working

[JM77]

SIM card works in my old phone (iphone SE) but does not work in new iPhone (13 mini). 
Tried restarting, cleaning/reinserting. When I check network and carrier settings they say “not available”. Seems like the phone doesn’t even register having SIM inserted. 

[hTideGnow]

hi @JM77 you might not need it in this case, but PM sim card is now free until March 31, order 1 first just in case or as a backup later

[fujiyama]

@JM77, was the phone actually sold by BestBuy or one of their marketplace sellers?

Either way, you can bring the phone and sim to a BestBuy store and have them check it out, this might be a hardware issue.

[HALIMACS · Accepted solution]

No @JM77 , don't do that as activating a new PM SIM card will create a whole new account and you'll lose your prior number.

The issue is very likely device-related since the existing SIM card works with your prior device.

[JM77]

I checked through devicecheck and it came up clean. VPN says not connected 

[JM77]

Ah I see. I don’t have another SIM to try. Should I just order a new one from Public and do the activate process with the new phone?

I did reboot, turned airplane mode off and on and reset the network connections. 

[HALIMACS]

Well that is good, @JM77 

Try ANOTHER SIM card in your new iPhone to see if you can connect to the network on the other SIM card.  (not the one you already know doesn't work, another one...)

Did you try:

• rebooting device
• resetting network connections
• toggling airplane mode on/off

[hycm53]

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@JM77 wrote:

SIM card works in my old phone (iphone SE) but does not work in new iPhone (13 mini). 
Tried restarting, cleaning/reinserting. When I check network and carrier settings they say “not available”. Seems like the phone doesn’t even register having SIM inserted. 

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Make sure your new iPhone is clean. If your new iPhone have set up VPN, try turn off VPN.

https://www.devicecheck.ca/check-status-device-canada/

[JM77]

My SIM still works when I put it back in the old phone. I bought the phone from Best Buy and checked the IMEI thru devicecheck and didn’t come up as stolen or blacklisted. 

[HALIMACS]

@JM77 

If you have access to another device, try that SIM card in the new device to see if it works.

Did you acquire the new iPhone from a reputable dealer, or private sale?