When I did a hard reset on my iPhone 11 yesterday, the eSIM did not get restored from the iCloud backup. I no longer have the QR code that initiated my eSIM so I went to buy a new one online but got an error message stating my device was incompatible. So I've been trying to purchase a SIM card to be mailed to me for hours because the Public Mobile website just keeps me going around in circles. I log in to my account and choose to buy a new SIM card but it asks me to log into my account again before filling out the mailing address. When I attempt to do that I get an error message saying there is either no record of my email address or the address or password do not match. The frustration is overwhelming. My attempts to submit a ticket to a Customer Service Agent are stymied by the same issues as described above. Can anyone help me with this, please?
