cancel
Showing results for 
Search instead for 
Did you mean: 

SIM card

Derrickcindy
Great Neighbour / Super Voisin

Ordered a SIM card on April 27 haven’t received it yet 

2 REPLIES 2

LitlLdy
Mayor / Maire

@Derrickcindy wrote:

Ordered a SIM card on April 27 haven’t received it yet 


@Derrickcindy , it can take up to 3 weeks to receive a SIM card from Public Mobile which is delivered through Canada Post. Some get theirs much faster but it took over 3 weeks for me to receive mine!

 

Edit: After you submit a support ticket & receive a response back from a CSA ask them if they would credit your account for the missing SIM card that you ordered if you go to a local Telus, Koodo, or Mobile Klinik store & purchase a SIM card there. They may do that for you.

 

https://www.publicmobile.ca/en/nb/store-locator


@Derrickcindy wrote:

Ordered a SIM card on April 27 haven’t received it yet 


Please contactact a Public Mobile customer support agent using the chatbot to arrange for a possible replacement:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Need Help? Let's chat.