04-14-2022 05:11 PM - last edited on 04-14-2022 05:35 PM by computergeek541
Hi there, I have recently activated a SIM card, it isn’t working in any phone I try it in, and no error comes up when I try it . How can I get this SIM card working
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04-14-2022 05:48 PM
Thank you ☺️
04-14-2022 05:48 PM
Your SIM card not provisioning to your account upon activation is fairly common. Customer support will sort you out quite quickly once contacted.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.
04-14-2022 05:44 PM
Thank you! I have tried it in other phones
04-14-2022 05:43 PM
Click on the link provided at the bottom of my post or use the links provided by @HALIMACS in their post.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.
04-14-2022 05:41 PM
It doesn’t show errror, how do I open a ticket ?
04-14-2022 05:35 PM
Testing your SIM card in another phone will confirm the issue but put "SIM card did not provision correctly upon activation" in the subject line and leave a detailed message explaining your issue.
Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.
04-14-2022 05:29 PM
Hi @BritMR does it show any error on the phone status? Probably a SIM provisioning problem during activation, please open ticket with PM CS Agent.
04-14-2022 05:23 PM - edited 04-14-2022 05:24 PM
It may need to be reprovisioned.
Were you porting a number from another provider?
Try contacting Customer Support Agents.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.