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SIM card not supported in my used I-phone

Yuseong
Great Neighbour / Super Voisin

This phone was a phone used with Rogers and now I am trying to use Public Mobile. So, I got a new SIM card from Public Mobile and activated the card. But when I entered the SIM card into the phone, a message popped up saying "SIM card not supported". I do not know what to do, the SIM card was working fine on other phones I tried. I tried resetting all the data and kept shutting the phone on and off but would not go any further than that message. 

Please help me.

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@Yuseong    iPhone usually says a SIM is not supported because your iPhone is locked to your carrier

 

You can try to insert another working SIM (non Rogers, non PM) and see if you get the same message.

 

Contact Rogers an request for a unlocked code.  Very likely they are obligated to give it to you.

View solution in original post

8 REPLIES 8

esjliv
Mayor / Maire

@Yuseong wrote:

This phone was a phone used with Rogers and now I am trying to use Public Mobile. So, I got a new SIM card from Public Mobile and activated the card. But when I entered the SIM card into the phone, a message popped up saying "SIM card not supported". I do not know what to do, the SIM card was working fine on other phones I tried. I tried resetting all the data and kept shutting the phone on and off but would not go any further than that message. 

Please help me.


@Yuseong 

 

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

 

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

S--S
Mayor / Maire

@Yuseong 

try your SIM card in another device to test is working if not you have to  Contact Customer Support Agent by  ,and Explain your issue to they can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

softech
Mayor / Maire

@Yuseong    iPhone usually says a SIM is not supported because your iPhone is locked to your carrier

 

You can try to insert another working SIM (non Rogers, non PM) and see if you get the same message.

 

Contact Rogers an request for a unlocked code.  Very likely they are obligated to give it to you.

View solution in original post


@Yuseong wrote:

This phone was a phone used with Rogers and now I am trying to use Public Mobile. So, I got a new SIM card from Public Mobile and activated the card. But when I entered the SIM card into the phone, a message popped up saying "SIM card not supported". I do not know what to do, the SIM card was working fine on other phones I tried. I tried resetting all the data and kept shutting the phone on and off but would not go any further than that message. 

I would suggest connecting your phone to your computer using a USB cable and then running iTunes/Apple Music to get the device activation procedure to complete.  I know that the current iPhone models can do this without a connection to a computer, but iPhone devices do need to connect to an Apple server to check carrier lock status.

Meow
Deputy Mayor / Adjoint au Maire

@computergeek541 wrote:

I would suggest connecting your phone to your computer using a USB cable and then running iTunes/Apple Music to get the device activation procedure to complete.  I know that the current iPhone models can do this without a connection to a computer, but iPhone devices do need to connect to an Apple server to check carrier lock status.


WHY people buy this apple stuff when it needs so much mumbo jumbo in order to actually work???

I never had any issue with Android phones; no 'android id', no 'connect to server', no 'stand on your left leg while scratching your left ear with your right leg', etc.

LeePublic
Model Citizen / Citoyen Modèle

@Meow LOL... True, iPhones on their own are fine, but when paired with iTunes, the experience is not so good. 

@Yuseong I think it's highly likely your iPhone is a iPhone that was purchased before 2017 when the CRTC mandated unlocking fees to be banned, and all locked devices must be unlocked free of charge. I assume your iPhone is a iPhone 7 or below since they are the last iPhones to be sold locked to the original carrier.

walker1
Deputy Mayor / Adjoint au Maire

@Meow   Must be because they like the taste of them apples!  To each he's own.

t_p
Mayor / Maire

@Meow wrote:

@computergeek541 wrote:

I would suggest connecting your phone to your computer using a USB cable and then running iTunes/Apple Music to get the device activation procedure to complete.  I know that the current iPhone models can do this without a connection to a computer, but iPhone devices do need to connect to an Apple server to check carrier lock status.


WHY people buy this apple stuff when it needs so much mumbo jumbo in order to actually work???

I never had any issue with Android phones; no 'android id', no 'connect to server', no 'stand on your left leg while scratching your left ear with your right leg', etc.


Not counting paying an arm 'n a leg for them!

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