SIM card I DID NOT ORDER

[AzzySIM]

Hello, like many others, I got an email this morning saying I ordered a SIM card and that it is on the way. I did not order a SIM card. how do I cancel this? and why is it charging me for something I did not order. please help!!!!!!

[hTideGnow]

hi @AzzySIM another member also confirm no charge.  With such a big glitch, I hope PM would handle it professionally if they made the wrong charge

[AzzySIM]

okay thank you

on the email it has my CC as the payment so hopefully it doesn't charge it

[Outdoorsman]

@AzzySIM 

hello unfortunately Public has invented a new glitch you can ignore the text unless your  credit card was charged  in that case you will need to contact customer service 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[hTideGnow]

Hi @AzzySIM no need to cancel.   Look like the order does not exist.  Just check your CC.  If no charge, ignore the email 

[Alexandf]

@AzzySIM 

open ticket with PM support and ask them to check it out for you.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437