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SIM ORDER

lekeomole
Great Neighbour / Super Voisin

It is being 10days, and I have not received my sim. Canada Post tracking is saying there is no record of the order.

1 ACCEPTED SOLUTION

Accepted Solutions

Staliger
Mayor / Maire

@lekeomole if your order number doesn't work for Canada Post tracking, contact mods through bot SIMON and create a ticket by clicking on ? on bottom right of the page and following directions.

View solution in original post

15 REPLIES 15

RossN
Mayor / Maire

@lekeomole hi it should be there soon the pandemic has slowed things down a lot I hear it's about 3 weeks delivery for some canada post tracking is not reliable right now ☹️

Triguy
Mayor / Maire

You should have received an email Go to Canada post tracking web page: https://www.canadapost.ca/trackweb/en#/homeEnter the order number as the tracking/reference number in the box Order number is sent on your email when you place an order.

 

It may take longer due to Covid-19.

Staliger
Mayor / Maire

@lekeomole if your order number doesn't work for Canada Post tracking, contact mods through bot SIMON and create a ticket by clicking on ? on bottom right of the page and following directions.

View solution in original post

@lekeomole its been averaging around 3 weeks to get sims ordered from the PM website. I would wait until at least Monday before contacting the moderators about it. Since you have no account here, send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to PM .

 


@Triguy wrote:

You should have received an email Go to Canada post tracking web page: https://www.canadapost.ca/trackweb/en#/homeEnter the order number as the tracking/reference number in the box Order number is sent on your email when you place an order.

 

It may take longer due to Covid-19.


I think that the customer has already done that as lekeomole says that canadapost.ca states that there is no record of the order.  Even if Canada Post never physically scanned the package, there would still be a record of the shipment and it wouldn't say no record of it.

 

My guess is on that Public Mobile either hasn't processed the order yet or that they sent it by Canada Post without a tracking number. Yes, Public Mobile has been doing this and if they did here, using the order number/reference to track won't work.

 

I'll say that 10 days really is nothing compared to what I've experience for various packages even within Canada. Some are taking 3 to 4 weeks, while it's the exception, it's not exactly rare as I've experiences repeated instances of this.

 

@lekeomole Did you get a seperate e-mail message from Public Mobile saying that the sim card has been shipped, or did you just get an order confirmation e-mail message?

Kdhillon
Great Citizen / Super Citoyen

Its great community here. So helpful members. 

 

mpcdesign
Deputy Mayor / Adjoint au Maire

@lekeomole, did you buy the SIM card through the Public Mobile website? Or did you buy it from a third-party website such as Canadian Supplies?

The reason I ask is if it was through Public Mobile, they would have email you the transaction to an email account (better for tracing things). I would verify if the transaction was completed when you ordered it online through the credit card, Pay Pal or Shop Pay. You should have at least been given an email such as this one:

email.png

 

If it was a third-party website, I would check on their end. It wouldn't be a Public Mobile issue though as they won't be responsible for a third-party reseller. 

I am hoping it is through Public Mobile though. 

lekeomole
Great Neighbour / Super Voisin

I just received email from Canada Post that my order has been delivered to the front door but unfortunately when I tracked,  it was delivered to Whiterock, BC instead of Calgary Alberta. 

What can I do now?

Hi @lekeomole,

Oh no - I would call Canada Post right away and put a ticket in with them - 1 (866) 607-6301. Give them the tracking number and see if they can do anything.

 

Also, if you purchased the SIM from Public Mobile, I would let the moderators know. Via private message at link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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