SIM LOCKED PUK CODE NEEDED

[Saline]

I am an able to get a ticket through the chat. It keeps saying error every time. Tried it on different devices, it doesn’t work. I haven’t had access to my phone since last week. It is very frustrating.

[Phil_Adelphus]

@Saline   "hi, I’ve tried to submit a ticket but it’s not working. I’ve been trying for 3 days now and on different devices "

Did you try using the link @Handy1 gave you?  It's not the regular ticket system (which is currently hit and miss) but sends a private message direct to customer support.  

[Saline]

hi, I’ve tried to submit a ticket but it’s not working. I’ve been trying for 3 days now and on different devices 

[Saline]

It says “your sim cannot be accessed. Please call your carrier to obtain your PUK code.”

[dust2dust]

What's the exact message the phone is giving you:

If you're getting "SIM network PIN blocked. Enter SIM network PUK." on a Samsung phone then you can call Samsung at 1-800-726-7864 and they will give you a code to unlock it. They'll want the IMEI of the phone in question.

If any of "SIM network unlock PIN", "SIM ME lock code NP", "SIM not Supported", "SIM locked", "Network Unlock Code", "SIM PUK code", "Network Control Key", "Master Unlock Code", "Network PIN" means that the phone is locked to a previous provider. You'll need to contact them to unlock the phone.

If any of "PIN unlock key (PUK)", "Enter PUK Your SIM cannot be accessed", "Locked SIM" then that can be helped by contacting support https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@Saline  You need to submit ticket with support to get the puk  code 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[pmbc]

@Saline Try to send a PM to CS_AGent using this link,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Appears there is some issue with the chatbot and sending msgs to CSA.