cancel
Showing results for 
Search instead for 
Did you mean: 

SIM Card not delivred yet

ingelman
Great Neighbour / Super Voisin

Hello,

 

I've ordered a SIM card on online shop since 18st of July, i m waiting for delivery but i had no informations about that.

 

Regards.

1 ACCEPTED SOLUTION

Accepted Solutions

RossN
Mayor / Maire

@ingelman hello because of the pandemic sim delivery has been 2 to 3 weeks lately☹️

View solution in original post

5 REPLIES 5

Triguy
Mayor / Maire

Due to the pandemic it may take longer for delivery.  It could be two to three weeks.

gblackma
Mayor / Maire

@ingelman they are averaging aroud 3 weeks to be delivered. Sometimes your PM order number is your Canada post tracking number. Try to see if you can track it. Wait until next Friday and if it isnt there yet, contact the moderators and ask them to look into it for you.  There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to PM .

 

For when you get your SIm. Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Please note, your previous providers account must be active to port your number.  The port will close it once its completed. 

RossN
Mayor / Maire

@ingelman hello because of the pandemic sim delivery has been 2 to 3 weeks lately☹️

View solution in original post

ingelman
Great Neighbour / Super Voisin

however it was mentioned on the site (7 to 10 days) of delay when I validated the payment 😑

 

I don't know what to do, I should have bought it in store, I urgently need a phone number ...

 

Thank you

shep22
Deputy Mayor / Adjoint au Maire

@ingelman wrote:

however it was mentioned on the site (7 to 10 days) of delay when I validated the payment 😑

 

I don't know what to do, I should have bought it in store, I urgently need a phone number ...

 

Thank you



@ingelman wrote:

however it was mentioned on the site (7 to 10 days) of delay when I validated the payment 😑

 

I don't know what to do, I should have bought it in store, I urgently need a phone number ...

 

Thank you


@ingelman hi are you asking for a phone number to talk to someone about your sim if so Public is all online help click the ? to ask for help 

Need Help? Let's chat.