SIM Card mailed to wrong address.

[Niieo]

Hi, I've been unsuccessful in getting connected with customer support. My SIM was mailed to an address in another province. How do I proceed with cancelling / getting a new one?

[softech · Accepted solution]

@Niieo 

open ticket with PM support to confirm if they  can resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket:

 1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there