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SIM CARD NOT WORKING

scott3637
Great Neighbour / Super Voisin

ACTIVATED A PUBLIC SIM WITH MINUTES BUT ITS NOT WORKING, CANT CREATE AN ACCOUNT TO CHANGE SIM. PLS HELP 

1 ACCEPTED SOLUTION

Accepted Solutions

t_p
Mayor / Maire

@scott3637 wrote:

ACTIVATED A PUBLIC SIM WITH MINUTES BUT ITS NOT WORKING, CANT CREATE AN ACCOUNT TO CHANGE SIM. PLS HELP 


Interesting. You 're the second in a row to complain about SIM activation issue.

Something going on at PM activation service?

You may need to contact CS for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

View solution in original post

6 REPLIES 6

HALIMACS
Mayor / Maire

@scott3637 

 

Try one or more of the following:

 

  • Reset network connections
  • Toggle airplane mode on / off
  • Reboot your device
  • Try removing the SIM card and reinserting it

t_p
Mayor / Maire

@scott3637 wrote:

ACTIVATED A PUBLIC SIM WITH MINUTES BUT ITS NOT WORKING, CANT CREATE AN ACCOUNT TO CHANGE SIM. PLS HELP 


Interesting. You 're the second in a row to complain about SIM activation issue.

Something going on at PM activation service?

You may need to contact CS for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

View solution in original post

pkaraa
Deputy Mayor / Adjoint au Maire

If re-seating the SIM doesnt work, then contact CSA.

click the blurb on the bottom right and create a ticket.

@scott3637 

Type in "sim card not provisioned upon activation" and "human" and go from there....

esjliv
Mayor / Maire

@scott3637 wrote:

ACTIVATED A PUBLIC SIM WITH MINUTES BUT ITS NOT WORKING, CANT CREATE AN ACCOUNT TO CHANGE SIM. PLS HELP 


@scott3637 

Can you log into Self Serve here: https://selfserve.publicmobile.ca/

 

Or, try to register for a Self Serve here: https://selfserve.publicmobile.ca/self-registration/

 

Were you charged for the SIM card activation?

IF so, do steps provided by @HALIMACS and see if you have service after that.

 

If not, can you try your SIM card into another compatible device, and see if the SIM works then?

S--S
Mayor / Maire

@scott3637 

can you try your SIM card in another device to test your SIM card,

or you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

 

for android visit Here link ,

 

and do Rebooting your phone

 

or and you can try to reset network settings and Changing APN,

Spoiler
How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

 

and go Changing APN Settings On An IPhone

click Here link, 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  Here link,

 

and go Changing APN Settings On Android device

click Here link,

 

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone.

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by  ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

Spoiler
  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

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