Reset Self Serve

[manpreetjohal]

Hello, I am looking for assistance with gaining access to my self serve account.  I can’t remember if I ever set it up in the first place or if I set up using an older email address different from my current one.  If someone could reach out to me ASAP that would greatly appreciated. I have all other basic info at hand if needed to assist with locating my account.

Thank you for your time.

[esjliv]

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@manpreetjohal wrote:

Hello, I am looking for assistance with gaining access to my self serve account.  I can’t remember if I ever set it up in the first place or if I set up using an older email address different from my current one.  If someone could reach out to me ASAP that would greatly appreciated. I have all other basic info at hand if needed to assist with locating my account.

Thank you for your time.

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@manpreetjohal 

1-If you never registered for a Self Serve Account, you can do that here: https://selfserve.publicmobile.ca/self-registration/

2-If an account WAS created, and you are having difficulty logging into your Self Serve account, use the Forgot your Password option, here: https://selfserve.publicmobile.ca/forgot-password/

3-If still issues logging into your account, you can ask the Customer Support Agents (by creating a ticket, method supplied in this thread already) to help you get back in.

NOTE - do you currently have working services, OR is your account currently suspended?

You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.

After 90 days of non-payment, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[Yummy]

How long have you been with PM?

It is strange you do not have PM account or you never logged into.

[softech]

@manpreetjohal you still have active service with PM?  you can try forgot password with all the possible email addresses you have and then try to answer the security question 

if you cannot get through that, then open ticket with PM as advised above 

[Anonymous]

@manpreetjohal 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[computergeek541 · Accepted solution]

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@manpreetjohal wrote:

Hello, I am looking for assistance with gaining access to my self serve account.  I can’t remember if I ever set it up in the first place or if I set up using an older email address different from my current one.  If someone could reach out to me ASAP that would greatly appreciated. I have all other basic info at hand if needed to assist with locating my account.

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Unfortunately, it['s very unlikely someone from Public Mobile will reach out to you unless you first contact them. You'll need to open a ticket by going to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and typing in something such as "forgot self serve password or "change self serve e-mail address".