Requesting help to be activated to Public Mobil from Bell

[seeyou]

I missed the text from Bell after Public Mobile informed them that I was changing providers. 

I need help to get reconnected now. 

Bell has informed me that Public Mobile needs to contact Bell again. 

[BKNS27]

@seeyou 

I think you reposted your request to the Community and not the CS_Agent.

Click on the envelope icon on the top of this page.

BTW, it is CS_Agent (customer service agent)

[BKNS27]

@seeyou 

Remember, once you get the text, you have 90 minute window to reply or the process needs to be restarted again.

[hTideGnow]

HI @seeyou   Repost by accident?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Requesting-help-to-be-activated-to-Public...

[seeyou]

AS_Agent:

I missed the text from Bell after Public Mobile informed them that I was changing providers. 

I need help to get reconnected now. 

Bell has informed me that Public Mobile needs to contact Bell again. 

[hTideGnow]

HI @seeyou   There is a number you can call and talk to a support  on the phone to re-trigger the text.  Let me message you.  Please check the inbox on the top right , envelope icon

[BKNS27 · Accepted solution]

@seeyou 

You will need to contact a CS_Agent to restart the porting process by click on the envelope icon and private message them.

Or you can click on the SIMon chat button and type in Create a Ticket then follow the prompts.