Replacing lost SIM card

[JaimeHilbert]

Lost my SIM card so bought a new one. I have put it in my phone. I have also logged into my public mobile account and updated the SIM card number. I am still not getting text messages or getting service on my phone. What else do I need to do? 

[softech]

@JaimeHilbert if you login My Account using browser with Incognito mode, do you see that correct new. sim card number there on the Profile page??

[Chalupa_Batman]

Have you tried to reboot your phone? Also, try resetting your network settings. EDIT: After resetting your network settings, reboot. Sorry, forgot to add that.

If that doesn't work, please submit a ticket to customer service.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.