Renew subscription

[Stpeter]

I got a notification that my service is suspended and realized that I didn't change my credit card info. Now when I try to pay , with the new card, I keep getting the same message "cannot complete transaction" What is going on? Big inconvenience not having my phone since the new year!

[Handy1]

@Stpeter  Fastest way to get up and running go buy payment voucher and load *611 to resume services . Then wait full 24 hours to try and update credit card again and maybe try on computer or the app instead . If same get support to help 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Stpeter 

some reported the same problem about payment card update, look like problem with the system.

you can ask agent to confirm

 please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437     

and you can also buy a voucher to resume service first.  Buy from Shoppers drug mart, then load the voucher using *611