Removing an add on

[christina678]

Hi, I am needing help to remove United states 1000 talk it has increased my bill from 30 dollars to 70 dollars. I have logged in and have no idea how to remove the specific add on. I need help to do so. Thank you.

[christina678]

Awesome I downloaded firefox and it worked. Appreciate your help. 

Thank You 😁

[hairbag1]

@christina678...try changing your web browser. I have Firefox and seems to be working for me.

Good luck.

[Anonymous]

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@christina678 wrote:

I selected change plan but its blank? No options to select to change on next billing date. How do I speak to the Customer agent? Thanks having technical difficulties. 

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@christina678 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

you can't speak to Customer agent, they only by private message support,

Here’s How To Contact Customer Support Agent by CS_Agent ,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

[t_p]

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@christina678 wrote:

I selected change plan but its blank? No options to select to change on next billing date. How do I speak to the Customer agent? Thanks having technical difficulties. 

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Try using the browser in Incognito mode. That would solve problems on the webpage.

[Triguy]

Try using a different browser and incognito mode.  Also try clearing your cache and cookies then reboot.

[christina678]

I selected change plan but its blank? No options to select to change on next billing date. How do I speak to the Customer agent? Thanks having technical difficulties. 

[Anonymous · Accepted solution]

 @christina678 : It seems you actually changed your whole plan to the $70 one. You might also have bought the 1000 minute add-on but it's only the plan that has a recurring cost.

As above from hairbag1...no need for the CSA's.

[Anonymous]

@christina678 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[hairbag1]

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@christina678 wrote:

Hi, I am needing help to remove United states 1000 talk it has increased my bill from 30 dollars to 70 dollars. I have logged in and have no idea how to remove the specific add on. I need help to do so. Thank you.

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You can click Change Plans then select Change at next renewal. (If you select Change immediately...you'll sacrifice whatever balance of talk/text/data is remaining in old plan...AND...you'll pay right away for new plan selection.