Refund of recent purchase of a monthly subscription and physical sim card.

[peterpaschal]

I have recently purchased a new line with a monthly subscription and physical sim card however I have decided I no longer want to use Public Mobile. I have yet to activate the sim card and plan and have only payed for the first month with the price of the sim card. How would I go about on receiving a refund ?

Thank You

[HALIMACS]

@peterpaschal 

What you've paid is gone and non-refundable.

Why did you abandon the plan?  Just proceed with the activation here (since you've said you paid for the 1st month), then port out to the preferred mobile provider 27/28 days into the plan.

This way you don't lose out on what you've paid.

[Chalupa_Batman]

Hey @peterpaschal 

Hate to say it but even if you reach out to a CS Agent, I don't think you'll get a refund. This is prepaid service. Even if you didn't activate it, you already paid for the month and paid for a SIM card. If you do use @Handy1 link and speak to a CS Agent, please come back here and let us know if they actually DID refund you. Confirm this when you see a credit on your credit card. 

[Handy1]

@peterpaschal  pm is pre paid and no refunds if you haven’t activated the sim then you shouldn’t get charged for the plan .Just the cost of the SIM card , but you can confirm with support 

you can send a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437