Referral code not applied new activation

[Jsager]

Hello

When activating I put in a referral code from my brother. The initial activation didn't work and activation was done by an agent.

It now appears it wasn't applied. I imagine I need an agent to rectify?

[Anonymous]

@Jsager 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

them only will Add for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
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• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
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         Good Luck...

[computergeek541 · Accepted solution]

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@hTideGnow wrote:

Hi @Jsager  was the activation over 72 hours ?   Wait at least 72 hours and check My Account.  The $10 referral bonus will be added as Available Fund there. 

If you still don't see it after 72 hours, you can open a ticket with PM , they should be able to add it back without issue.  Click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type: My rewards are missing,
2. click on "Refer A friend",
3. click on "Yes, I'm the referred customer',
4. click "Click here to submit a ticket" .
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

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When it comes to the referrer's account (your brother's account), the $1 reward should have appeared immediately.  I do suspect that the code box may have been missed by the live chat representative.

[hTideGnow]

Hi @Jsager  was the activation over 72 hours ?   Wait at least 72 hours and check My Account.  The $10 referral bonus will be added as Available Fund there. 

If you still don't see it after 72 hours, you can open a ticket with PM , they should be able to add it back without issue.  Click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. Type: My rewards are missing,
2. click on "Refer A friend",
3. click on "Yes, I'm the referred customer',
4. click "Click here to submit a ticket" .
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent