Referral and no $1 off and $10 to referred person.

[Vizioman]

How best to handle?

[softech]

@Vizioman the $10 to the newly joined will be in his/her account within 72 hours.  Please wait the full 72 hours first

And for you, you will see the 1 extra rewards in the referral list couple more days later of you are on Legacy rewards program, or you will see the 1 extra point after next plan renewal if you are on Public Points rewards 

if waited long enough and still don't see it, please have the one just joined to open a single ticket for both of you

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[dwh1]

@Vizioman How recent?  It can take a few days for these to process. 

[Chalupa_Batman]

Hey @Vizioman 

It can take up to 72 hours to show up on both accounts. If it's been more than 72 hours, you can reach out to a CS Agent via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their reply will be in the top right corner of the page.