Referal Credit

[fisnaris]

Why was my referal code not accepted when my friend signed up ?

[softech · Accepted solution]

Yup, until the  your friend code is sorted out , PM Support is your friend's best friend, ask them to Chat Bot Simon to get a ticket or send a private message to CS_Agent

Use the steps provided above

[walker1]

@fisnaris   After your friend entered your code during the activation process, they may not have applied it and not gotten the green check ✅ mark.  No problem though, they can get that fixed.

Your friend will have to have a PM customer service rep fix it for them.

They can reach them by using the Chat Bot Simon to get a ticket or send a private message to CS_Agent

[softech]

@fisnaris   you friend could have copied or entered wrong

But no worry, ask your friend to open a SINGLE ticket with PM Support for both of you .  They will validate and add the friend referral credit back

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there