Redeem Reward point

[Kamer]

Hi there, 

I was trying to go through the process of redeeming my reward points for My payment for the January billing/payment.

But unfortunately, I did not have that access once I pressed the category to redeem.

I would appreciate it; if you could help me use/redeem my reward points for my January payment for my phone bill.

Please advise 

Kareen Morrison 

[eddieO]

@Kamer, to confirm, you do have at least 15 points to use towards the bill credit?
If yes, are you trying to redeem on the website or through the PM app on your device? If it's not letting you save, try logging out of your account and then logging back in to repeat the process

[Phil_Adelphus]

@Kamer   Did you go to My Rewards and browse the catalogue there, select 15 points for $15 bill reduction and then select Redeem?  Where did it go wrong for you in this process?