04-10-2022 10:03 AM - last edited on 04-10-2022 05:46 PM by computergeek541
Hey guys,
I'm just wondering about whether or not PM holds incoming text messages while I'm in a dead zone and then sends them once I come out.
Thanks!
Solved! Go to Solution.
04-10-2022 02:23 PM
I'd like a confirmation from PM if it follows the same set of rules for texts being delivered within a 5 day range if a customer wasn't connected to the network during that period. Somehow, I don't think PM does, but it would be nice to know.
04-10-2022 10:46 AM
04-10-2022 10:46 AM
@Brandonzamp66 btw, according to another Telus page, the server will only store up to 100 text messages and deliver for up to 5 days
https://www.telus.com/en/on/support/article/not-receiving-texts
04-10-2022 10:44 AM
@esjliv Expand Step 3, after all those steps, there is a Note
04-10-2022 10:42 AM - edited 04-10-2022 10:44 AM
@softech wrote:@Brandonzamp66 PM uses Telus network, and this is the text policy for Telus:
The TELUS network will store and attempt to deliver the text messages to the phone for up to 5 days. If the messages are not delivered after 5 days they will be permanently deleted from the network.
(ref: https://www.telus.com/en/on/support/article/3-easy-steps-to-fix-your-text-message-issues)
Hi @softech , would you please direct me to that statement above? I cannot clearly see it, when I click the link you provided.
Where should I go next after i click that link?
edit - nevermind - found it! Needed to open up another area. 🙂
04-10-2022 10:21 AM
Ib eheard both yes and no from customers on this maybe the nos where beyond the 5 day limit.
04-10-2022 10:06 AM
@Brandonzamp66 PM uses Telus network, and this is the text policy for Telus:
The TELUS network will store and attempt to deliver the text messages to the phone for up to 5 days. If the messages are not delivered after 5 days they will be permanently deleted from the network.
(ref: https://www.telus.com/en/on/support/article/3-easy-steps-to-fix-your-text-message-issues)
04-10-2022 10:06 AM
Yes they would. I'm not sure for how long. My guess is a few days, less than a week. Is this not what you're seeing that brings you here asking?