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Receiving Calls or Text

Laser_Pony
Great Neighbour / Super Voisin

Hello, I have not been able to receive calls or text to my number.

2 REPLIES 2

christian9
Good Citizen / Bon Citoyen

Does your phone recognize the Sim card and shows a connection to the network?

softech
Oracle
Oracle

@Laser_Pony just joined PM and ported number?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

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