Receipt for plan

[foxonefoxone]

hi , 

I just paid about 55 dollars for the 50 dollar plan. I was wondering where can I get the receipt for my payment, including the taxes charged.

Thanks

[darlicious]

@foxonefoxone 

Speak with your company's accountant/account receivable as to the options you have for remitting a reciept for pre-paid mobile services. You may find pm vouchers or RTP (real time payments) available at Canadian Tire gas bars or Mobil stations (among others)for a $1 fee and use your phone # will be accepted. Requesting invoices is time consuming and take time....usually you would want to request them in 90, 180 or 360 day increments.

Also @LurganIeUk  has has excel file and template for creating an invoice for your own records that may help when submitting credit card invoices and/or voucher or RTP reciepts. Private message him for his help.

[esjliv]

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@foxonefoxone wrote:

Yes i need if for reimbursement 

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@foxonefoxone  If this is an ongoing thing, you will need to request it with CSA EACH time you need it.

If you can provide screen shots of your account and proof of credit card charges hopefully the recipient will accept this method.

Good luck!

[foxonefoxone]

Yes i need if for reimbursement 

[esjliv · Accepted solution]

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@foxonefoxone wrote:

hi , 

I just paid about 55 dollars for the 50 dollar plan. I was wondering where can I get the receipt for my payment, including the taxes charged.

Thanks

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@foxonefoxone  is this something you need for reimbursement? 

Perhaps you could use a snapshot of your View Payment History (showing without taxes) on your Self Serve account, in addition to your snapshot of your credit card statement (showing taxes in).

[Yummy]

Here is detailed explanation how to get formal receipt from PM (credit to @AE_Collector😞

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

[Quigley]

@foxonefoxone   FYI. The receipt you'll get from PM, probably won't include the taxes. 

[Dunkman]

@foxonefoxone 

If you need a formal invoice, you will need to contact customer service agent (CSA).

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA.  Type: Invoice.  Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).  

[Anonymous]

@foxonefoxone 

you will need to request invoice from Customer Support Agent by CS_Agent ,and Explain your issue to they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[Triguy]

You would need to submit a ticket.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work