01-19-2022 02:03 PM
I think Public mobile is a scam and that is the reason we keep getting fraudulent phone calls. I can't stop it, l; I can't connect Public, and all I get is error messages when I try to create a ticket. I can't even tell them why I want to cancel the service because they don't care and rely on computers to do their customer service.
01-19-2022 02:42 PM
Okay @CoachZuko now so many of us are talking to you and you are not.
Double check the reason you joined this service in first place... Have you ever made your coffee/tea with less sugar than what you usually take. Yes... how does it takes like... umm little less sugar ..right? then after sometime you start to live with that taste as you see the health benefit of less sugar intake in your body.
More data(or some data in cheapest plan) and unlimited texting with unlimited calling(incoming in one plan) for few bucks less.... yes it is going to taste like less sugar. Dont worry, you ll start to learn this and then you ll help others like people with posts above are trying to do.
SPAM calls .. I know people with other providers in my friends they get the same amount of Spam calls so dont worry, switching is not an option for that reason.
Rest its your choice.
01-19-2022 02:23 PM
Unfortunately scam calls come in spates to all customers and when they use number spoofing they are very difficult to dismiss or block without filtering out legitimate calls. It's best to program your busy/declined to call forward to Lenny or other numbers provided in the links below by @Nezgar and they will eventually peter out.
Depending on your device their may be additional call blocking or spam call blocking offered in your settings that will help reduce these calls.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-19-2022 02:23 PM
just ignore and delete and block, no one can stop the scam call.
if you needed to Contact Customer Support Agent by CS_Agent, but for that issue scam call, them can't help much, you know.
Here’s How To Contact Customer Support Agent,
01-19-2022 02:17 PM
@CoachZuko : Are these fraud calls actual humans or just recordings? If recordings, how is that unsafe? If humans, hang up as they start in to their spiel.
01-19-2022 02:11 PM
Do you think that ANY company cares why somebody wants to cancel their services and that that will make a difference?
For every lost customer there are hundreds of new lining up to sign up.
What is that you do not like about PM service (beside live customer support from PM staff)?
01-19-2022 02:11 PM
Why is there no actual agents? We have so many fraud calls that it seems unreasonable to have Public service for my family. It's not safe and one would think that they would want to rectify.
01-19-2022 02:11 PM
@CoachZuko : It's not a scam. And this place isn't for everybody. Canceling the service can be done by 1. porting out your number elsewhere, 2. stop paying.
It's suggested to remove any registered payment card before deciding to leave.
Fraudulent calls happen everywhere. You could change your number if you're not attached to it.
01-19-2022 02:06 PM
Ticketing system does not work at the moment.
Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437