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Re: bonus data priority

Vh2
Great Neighbour / Super Voisin

My one time bonus (no expiry date) is being used before the 5GB bonus data (expires in 150 days)

1 REPLY 1

hTideGnow
Mayor / Maire

HI @Vh2 

it shouldn't, and some community member confirmed that the 150 days bonus data are used first

maybe there is a glitch with your account, please ask agent to correct it

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

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