SOLVED: Cant access self serve.

[gordmac]

HELP

I cant get into my account as I cant remember password.  when I try to retrieve it I am asked a security question but it doesnt give me the question.  it just shows an empty box to type the answer.

[gordmac]

What further info can I give you that will help.

[Mary_M]

Good morning @gordmac,

thank you for bringing this to our attention 🙂

In this case, you'll need to send us a private message with your account details, and we will be able to reset your password for you.

Let's keep the conversation going,

Mary