Just charging another phone. If it works in that phone, does it mean the phone is the issue? If it still doesn’t, is it the SIM card??? So frustrated!!!
Yes, you can use another phone to test. If it works, then your original phone has some issue. If it does not work still, then likely SIM provisioning on PM side is the issue.
you just changed a new number? It should work quick, probably within an hour.
I just purchased this plan for my daughter. She is unable to receive incoming calls? The plan said unlimited Canada-wide minutes which I gather includes incoming and outgoing calls?
IS this an iphone?
Set up your phone number On your iPhone:
@VictoriaM09 I guess it is time to open a ticket with PM ..
(After you open a ticket with Customer Support Agent, please monitor your Community inbox, envelope on the top right. Customer Support Agent will communicate with you via messaging within Community)
1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request Cusstomer Support Agent assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
So true the SIM card in another problem. Still getting the message that the number is not in service. At least it’s different than the message I got prior to changing the number!
I’m going to try again in the morning.
IF you are not committed to that phone number, you could try changing the phone number through your Self Serve account to see if that triggers your account to work.
You can change your number 4 times every 30 days, if you wanted to.
Are all the other services working?