Not registered on network

[Wafaa]

Hello,  hope you can help...

Been a PM customer for a couple of years, I paid for my plan this month at 25 december on line I was outside the countryI just returned back yesterday. When I tried to use my phone to make a call I got that my phone is not registered on network

Any ideas - paying for a service and not able to use it. 

Thanks,

[srlawren]

@Wafaa I'm pleased to hear all is well again.  Cheers!

[Wafaa]

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Hi,

Thank you so much my problem was solved with my phon, I am sorry I cannot give you a feadback in the time because I had a problem with my network connection also. But now every thing is ok thank you again.

[srlawren]

@ShawnC13 good point about this being attached to an older thread--I've just moved it to it's own thread.

@Wafaa did you send @Shazia_K the info she requested to assist you?  If so, is resolved now?  Please give us a brief update when you have a moment.

[Shazia_K]

Hello @Wafaa, 

Sorry to hear about this, 

Can you please send me a private message with your Public Mobile sim card # or phone #? 

Thanks @ShawnC13, 

Shazia

[ShawnC13]

@Shazia_K are you able to help out @Wafaa This post might get lost as it is on an older thread and not in its own.  Wafaa if you could Private Message  Shazia_K with your Public Mobile Number and all info.  Make sure it is in a pm and not posted in the public forum