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Re: Introducing "Customer Support Agent"

JD12-
Great Neighbour / Super Voisin

I forgot my pin. How do I retrieve it?

1 ACCEPTED SOLUTION

Accepted Solutions

esjliv
Mayor / Maire

@JD12- wrote:

I forgot my pin. How do I retrieve it?


Hello @JD12- ,

 

Check back on your text messages from when you activated with Public Mobile, it normally gets sent to you then.

 

If you cannot find it or guess at it, then the only way to get a new one assigned is to contact CSA.

 

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

View solution in original post

1 REPLY 1

esjliv
Mayor / Maire

@JD12- wrote:

I forgot my pin. How do I retrieve it?


Hello @JD12- ,

 

Check back on your text messages from when you activated with Public Mobile, it normally gets sent to you then.

 

If you cannot find it or guess at it, then the only way to get a new one assigned is to contact CSA.

 

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

View solution in original post

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